Engineering Smart IT Solutions for the Future

Critical issues are acknowledged within 30 minutes during business hours, high-priority tickets target a 2-hour first response and same-day resolution, and standard requests are handled within 4 working hours. Out-of-hours cover is available on supported plans.

Onboarding runs over about two weeks: a 30-minute discovery call, an infrastructure and user audit, helpdesk and Microsoft 365 setup, agreed response-time SLAs, then a simple runbook handed to your team.

Yes. Most issues are fixed remotely through secure remote-access tools. For hardware, office moves or device rollouts we provide on-site support across Glasgow and the central belt, scheduled in advance.

Support is billed as a fixed monthly fee per supported user or device, so costs stay predictable. Project work outside the agreement is quoted separately and approved before it starts.

A focused corporate site or landing funnel typically takes 3 to 5 weeks from approved scope. Larger platforms run in sprints with weekly demos so you always see progress.

Yes. We target 90+ mobile PageSpeed, clean semantic markup, structured data, correct canonicals and a sitemap, so technical SEO is built in rather than bolted on later.

Yes. We connect a CMS or headless content layer so your team can update copy, pages and images without touching code, and we hand over a short training session.

We can manage hosting, updates, backups, uptime monitoring and small improvements on a monthly retainer, or hand everything over to your own team with documentation.

Yes. We build cross-platform apps from one codebase so iOS and Android stay in sync, with native modules added where a feature needs platform-specific behaviour.

We handle store setup, listing assets, review compliance and submission, and we stay with you through the first release and any review feedback.

We use proven authentication providers, encrypted data in transit and at rest, tokenised payments through established gateways, and UK GDPR-aligned data handling.

Most clients continue on an iteration retainer covering analytics review, bug fixes, OS updates and a prioritised feature backlog delivered in sprints.

A short discovery phase, an infrastructure and AI readiness review, and a prioritised roadmap with costs, risks and owners - delivered as decisions you can act on, not an 80-page deck.

A focused audit is normally delivered within 2 weeks of kick-off, with an interim findings call so nothing important waits for the final document.

Yes. Fractional CTO retainers give you a senior technical lead for a set number of days each month covering architecture, vendor decisions and team guidance.

Yes. We assess access control, backups, patching, device policy and data handling against UK GDPR expectations and give you a practical remediation plan.

Technical and local fixes often show movement in 4 to 8 weeks. Competitive rankings and compounding organic pipeline typically build over 3 to 6 months of consistent work.

Yes. We run paid search and paid social with conversion tracking in place first, so spend is judged on cost per qualified lead rather than clicks.

A transparent monthly report covering spend, leads, cost per lead and the actions taken, plus a live dashboard you can open at any time.

Marketing retainers work best over a 3-month initial term because of ramp-up time, after which they continue month to month.

Repetitive, rules-based work: lead routing, quoting, invoicing, onboarding checklists, reporting, inbox triage and data entry between systems - often with an AI agent handling the judgement in the middle.

Yes. We build on your current CRM, finance and email stack using native APIs where they exist and custom services where they do not, rather than forcing a platform migration.

A first workflow usually goes live in 2 to 4 weeks after process mapping, then we expand in phases once the initial time savings are proven.

You do. Everything is documented in plain language, credentials sit in your accounts, and we can stay on a light retainer for monitoring and improvements.

Both. Shopify is the fastest route for most brands, while custom or headless commerce suits complex catalogues, B2B pricing or unusual fulfilment rules.

Yes. We map every URL, apply permanent redirects, preserve metadata and structured data, and monitor Search Console after launch to catch anything that slips.

Yes. We work on merchandising, bundles, upsells, checkout friction and post-purchase flows, then measure the effect on AOV and profit rather than traffic.

We build welcome, abandoned checkout, win-back and post-purchase automations with segmentation, and report revenue attributed to each flow.