Responsive IT support that keeps your business running

Critical issues are acknowledged within 30 minutes during business hours, with a fix or workaround started the same session. High-priority tickets target a 2-hour first response and same-day resolution; standard requests are handled within 4 working hours. Out-of-hours cover is available on supported plans for urgent incidents.

Onboarding runs over about two weeks. We start with a 30-minute discovery call, then run an infrastructure and user audit, configure your helpdesk portal and Microsoft 365 access, agree response-time SLAs, and hand over a simple runbook your team can follow. New users and devices can be added at any time after that.

Yes. Most issues are resolved remotely through secure remote-access tools - helpdesk, Microsoft 365, email, device and network problems are handled without a visit. For work that needs hands-on time - server or network hardware, office moves, new device rollouts - we provide on-site support across Glasgow and the central belt, with scheduled visits arranged in advance.

You can choose a fixed monthly managed support plan with agreed response times and a set number of support hours, or pay-as-you-go ad-hoc support billed in 30-minute increments. Plans are flexible and scale with your user count, so you only pay for the cover you need and can move between plans as your team grows.